1. Requesting Support The Request Support feature can be activated by selecting Help > Request Support… from the main menu. This will bring up a wizard allowing you to fill in various details required for a support request to be handled as fast as possible. When this wizard is activated for the first time you are requested to fill in e-mail details on the second wizard page. At a minimum it is required that you fill in the recipient e-mail address. As a default you can use your native e-mail client. However this will not be able to pick up the attachments automatically so you will have to manually add this to the e-mail. If you elect to use the built-in e-mail client you will get a more streamlined experience at the cost of having to supply more information. Whatever you chose to do here - the information is stored in user preferences and can be changed from Tools > Preferences > Support E-mail Configuration. The request support wizards offers the following abilities: Add subject and problem description. Checkbox for enabling anonymization of email attachment (not recommended) Include system self validation information Include system log file Include system properties Include tasks (each included task must be selected) Capture and add screenshot Note that this wizard can be activated whenever there is a system error. Just push Request Support if such an error is presented.