1. Requesting Support
The Request Support feature can be activated by selecting Help > Request Support… from the main menu. This will bring up a wizard allowing you to fill in various details required for a support request to be handled as fast as possible.
When this wizard is activated for the first time you are requested to fill in e-mail details on the second wizard page. At a minimum it is required that you fill in the recipient e-mail address. As a default you can use your native e-mail client. However this will not be able to pick up the attachments automatically so you will have to manually add this to the e-mail. If you elect to use the built-in e-mail client you will get a more streamlined experience at the cost of having to supply more information. Whatever you chose to do here - the information is stored in user preferences and can be changed from Tools > Preferences > Support E-mail Configuration.
The request support wizards offers the following abilities:
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Add subject and problem description.
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Checkbox for enabling anonymization of email attachment (not recommended)
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Include system self validation information
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Include system log file
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Include system properties
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Include tasks (each included task must be selected)
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Capture and add screenshot
Note that this wizard can be activated whenever there is a system error. Just push Request Support if such an error is presented.